Returns Policy

Return or exchange an item - our 100% money back guarantee. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. We will issue a full refund upon receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Delivery

We aim to deliver within 3-7 working days of an order being placed.  If, due to exceptional circumstances, we are unable to meet this time frame we will notify you by e-mail with the option of canceling your order whereby a full refund will be promptly made.  We use My Hermes for all courier services and Royal Mail for small parcels.